Refund policy

Returns

We want you and your pet to love your order. If you're not happy, you can request a return within 30 days of delivery.

To be eligible, items must be unused, unwashed, and in their original packaging. For hygiene reasons, items that have been used by a pet (like collars, leashes, brushes, and bedding) can't be returned unless they arrived damaged or defective.

How to start a return

Email us at shopkindredpet@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the address to send it to. Please don't send items back without contacting us first, since returns sent without approval can't be accepted.

Return shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or wasn't what you ordered.

Damaged, defective, or wrong items

If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, and you won't need to send the item back.

Refunds

Once your return is received and inspected, we'll email you to let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to post it.

Exchanges

The fastest way to get a different item is to return the original and place a new order.

Questions?

Email shopkindredpet@gmail.com